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How will you implement the strategy from this post?

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They say opposites attract.

That holds true, even in a Hero’s Journey story.

And while you may craft opposing characters who find themselves attracted to one another, you would be wise to study these universal relationships—also known as themes—that great stories have utilized for generations to the benefit of their readers.

5 Essential Hero's Journey Themes and Symbolic Archetypes That Will Thrill Your Readers

Here are the five essential Hero’s Journey themes that will thrill your readers!

What Is a Hero’s Journey Theme?

As we get started, let’s define just what kind of “relationship” we’re talking about here.

In a Hero’s Journey, a symbolic relationship is a Situational Archetype that tends to recur throughout storytelling history. It is a situation in which two characters or forces are symbolically set in opposition to one another, mirroring the way opposing forces tend to collide, harmonize, and balance over time in the real world.

The beauty of these Situational Relationships is that they function like the utilities of a well-constructed building: They’re invisible. Only a reader with a trained eye will be able to detect your intentions.

Another benefit of using these Situational Relationships is that they resonate with readers of all ages and backgrounds. They are simple and easy to understand.

They’re also commonly known as themes, driving concepts underpinning stories from start to finish.

Yet they are inherently ripe with opportunity for deep exploration and clever innovation. That’s why, after explaining each theme, I’ll provide some “Tips for Innovation” so you can hit the ground running with these essential archetypes!

5 Themes of a Hero’s Journey

Ready for the five Hero’s Journey themes? Let’s get started!

1. Good vs. Evil

Perhaps the most obvious Situational Archetype is the classic dichotomy between the forces of Good and the forces of Evil. This trope has been successfully used by storytellers like George Lucas and classic Western authors to great success.

In this theme, your protagonist and their companions are on the side of Good. They defend values such as Freedom, Compassion, Justice, and Mercy.

What they ultimately represent, though, is Selflessness. These are the kind of people who would sacrifice their desires, and even their own lives, for the sake of others. That is what we have come to define as “Good.”

Evil,” therefore, stands opposite to this. Evil embraces Control, Pain, Injustice, and Cruelty, all for the sake of acquiring as much land, power, or wealth as possible. Evil is ultimately Self-serving. This is why we tend to raise our children to be selfless, or “Good,” rather than destructively selfish, or “Bad.”

By aligning your protagonists with virtues of “Good” and your Shadow, Threshold Guardians, and Devil Figure with sins of “Evil,” you lay a moral foundation for your story that will make innate sense to your reader. Everyone knows, to an extent, what kind of behavior is “good” and “bad.” By connecting your characters to various virtues and vices, you can build your story’s world by using age-old assumptions about right and wrong.

How to Innovate:

While coordinating your characters’ morality along the lines of Good and Evil is a fine starting point, you’d be wise to complicate things just a little. If you’re familiar with older television shows that had to conform to strict content guidelines, you know that stories with clearly defined morals of Good and Evil can come off as inauthentic or even cheesy.

That’s why it’s wise to complicate your characters with some moral “gray area.”

In practice, this “gray area” means blending Good traits with Evil ones. For example, your heroic, selfless Hero may struggle with some amount of selfishness (like fear or an instinct for self-preservation). This struggle is believable and easily related to by your reader.

Similarly, complicate your villains with some “Good” traits. It is often these enduring traits, like kindness or loyalty, that make readers fall in love with despicable characters, like Darth Vader and Hannibal Lecter.

Then there are characters whose moral compass is wildly uncertain. Known as the Shapeshifter, this character will often swing back and forth between Good and Evil traits, ultimately choosing between selflessness and selfishness. One such beloved character is Captain Jack Sparrow.

2. Haven vs. Wilderness

It isn’t just characters that should find themselves sorted between two opposing forces. Settings should, too.

The ultimate purpose of your story’s setting is to provide textured resistance to your Hero’s pursuit of the goal. While it may often be beautiful, it should always be dangerous. And while your settings may include pockets of safety and security, those pockets must be under threat or limited to a deadline.

Put simply, locations in your world exist on a spectrum stretching between Haven and Wilderness.

Haven is a place of safety and restoration. Not only will your Hero needs moments to pause and restore his/her supplies and spirit, but your reader needs these locations as well. Haven settings function as waypoints. They are often locations the Hero travels to in order to find a clue or tool that helps on the journey.

And while a Haven may be a place of relative safety, it must always be under threat from within or without. The enemy is not far behind. A spy lurks within. Or a ticking clock forces the Hero to quickly move on.

Then the Hero resumes his or her journey into the Wild. And the Wilderness can be both a physical one (desert, tundra, the vacuum of space, a swamp, the depths of an uncharted forest) and a spiritual one (loneliness, being a foreigner, exile, guilt).

Ideally your story takes the Hero into and through both kinds of locations with the intensity (and resistance to the journey) increasing with every foray into the Wilderness.

How to Innovate:

Readers like to be surprised within the safe context of the familiar. Consider ways that traditional “havens” might be wild and dangerous (especially for introverted or outdoorsy types) and the “wild” might be a comfortable haven.

Many storytellers have found ways to explore the ways that humanity and its creations (machines, the city) can be alienating and deadening. Whenever you flip these locations on their heads, you aim to give the reader a fresh experience.

Just make sure that your Wilderness always resists the Hero’s pursuit of the goal. That is what distinguishes Haven from Wilderness. A Haven restores, while the Wild resists.

3. Nature vs. Machine

This Hero’s Journey trope is incredibly popular and widely used. Have you ever noticed that the good guys are often outgunned? And have you ever noticed that the good guys, to overcome these incredible odds, will rely on clever uses of nature to win?

Many stories do this, from Indiana Jones to Avatar to The Lord of the Rings.

These stories use this theme because it works. There’s something cathartic about the Ents overthrowing Isengard or Indiana Jones taking down a German tank with nothing but a whip, a rock, and his grit.

In the world of your story, Nature is usually represented by trees and animals. Machine, meanwhile, is usually some mechanized weapon, like a tank, helicopter, plane, or some other unnatural creation of man.

This theme represents a harsh truth that many readers know: Man is painfully effective at destroying nature. Through deforestation, pollution, rising ocean temperatures, mass extinctions, and more, mankind is leaving a deathly footprint on the Earth.

Yet even as we all consciously or unconsciously contribute to various natural disasters, we innately want the Earth to win. Nature, after all, is beautiful. Trees and mountains and horses and sunsets are beautiful. Tanks, while “cool,” are not beautiful.

How to Innovate:

The obvious way to implement this theme is through battle.

But there are more subtle ways to bring the reality of this dichotomy into your story.

One way this happens is through spirituality. When a character acts in faith, rather than reliance on technology, the effect is immediate: Audiences love it. Think of the end of Star Wars when Luke uses the Force to destroy the Death Star, rather than his targeting computer. It’s awesome.

You can also layer this conflict in your story’s world through setting description. What kind of violence or destruction against nature is occuring? How is this affecting the characters as they pursue their own goals?

Or consider writing a story where mankind’s attempts to control nature (through machines, of course) fail and go horribly wrong? This especially works when the characters are mindful of this theme and the havoc it wreaks. That’s why Jurassic Park is so beloved over its woeful sequels. It actually dares to ask the tough questions about man, his love of mechanical control, and the wild power of nature to defy anything that would control it.

4. Father vs. Son

I don’t care how great your father or mother is. There is probably something about them that drives you crazy.

That’s the heart of this crucial relationship. Since fathers and sons (and mothers and daughters) are cut from the same genetic cloth, there will always be reason for conflict and reconciliation.

In a Hero’s Journey, this can appear in two ways:

  • Your hero is the son/daughter
  • Your hero is the father/mother

For examples of the Hero being the son/daughter, think of Star Wars, Indiana Jones, or Pixar’s Brave.

For examples of the Hero being the father/mother, think of The Odyssey, Freaky Friday, or (one of my absolute favorites) Arrival.

The key is that usually both the Hero and their parent (or child) are both Good. Yet they differ in traits that are Good, and also differ in complicating “Evil” traits as well. These differing values create the difference that result in the conflict that we all know so well from our own lives.

How to Innovate:

The best way to innovate within this theme is to be willing to explore multiple points of view. This is why Freaky Friday is a beloved coming-of-age comedy.

Another crucial method of innovation is to avoid age-specific stereotypes. This will reduce your Father vs. Son relationship to mere name-calling that never penetrates the surface of your characters.

Age, and the experiences that go with it, are entirely relative to each and every individual who has ever lived. No son or daughter feels ignorant, emotional, immature, or unbalanced. In their mind, everything makes complete sense.

And similarly, no father or mother feels strict, cranky, unfair, or uncool (well, maybe some do), but not in the way they might be labeled as such by their frustrated children.

In a nutshell, everyone is trapped in their own experience and merits empathy. That’s why you, as the storyteller, need to consider how to give each point of view its own valid weight. Otherwise your story might devolve into stereotypes and assumptions about whatever age group you feel is in the wrong.

5. Sibling vs. Sibling

Whether brothers by birth or brothers by adoption, siblinghood is the perfect dynamic for conflict.

Guardians of the Galaxy and The Avengers benefited from sibling angst, as the conflict between Nebula and Gamora anchors the plots of multiple films. Shakespeare centered the conflict of King Lear around warring sisters and brothers.

Just as parents and their children share enough traits to call themselves “family” but enough differences to become enemies, siblings experience the same conflict but with an added twist: Competition.

Rarely do parents and children compete for the same prizes. While parents are busy trying to make money, their kids are trying to win sports competitions, love, or god-knows-what. But two brothers can easily compete for the same pretty girl’s affections. Two sisters can easily go to war over the same stockpile of scholarships.

That’s why we’ve all heard of sibling rivalry.

And it begins young. Even now, my five-year-old daughter is learning to share time, food, toys, and her parents’ affections with her baby brother who hasn’t learned to say “Please” or “Thank you.” She’s doing all the heavy (sacrificial) lifting. It’s by God’s grace alone that she hasn’t tried to sell him on Ebay!

Centering your story’s conflict around two feuding siblings taps into age-old tension that your readers will understand quite well. It’s also something you can use for side characters (like Nebula and Gamora), villainous henchmen, or the primary antagonist of the story (Thor’s sister in Ragnarock).

How to Innovate:

Perhaps the most overused version of this relationship pits brother against brother as enemies. This dates back to myths of Oedipus’s children, when his sons kill each other in civil war.

And while the siblings-as-protagonist-and-antagonist form can still be relevant, it may be far more interesting to your reader to put both siblings on the same side and force them to work together. How will they overcome their individual ambitions to achieve a common goal? How will they maneuver the challenges and conflicts of varying traits (some of which are self-serving, or “Evil”) in order to stay united?

This duel-protagonist structure can work with brothers, sisters, or both. Avengers: Age of Ultron had it both ways, as Scarlet Witch and Quicksilver are twins recruited to fight the Avengers, only to be recruited to the side of “Good” before the story’s end.

Opposites Are Attractive to Your Readers

Each of these themes takes two similar things and shows the contrast between their two extremes:

  • Morality: Good and Evil
  • Human Inhabitability: Haven and Wilderness
  • Naturalism: Nature and Machines
  • Reproduction and Age: Father/Mother and Son/Daughter
  • Children in the Same Family: Siblings

When you craft your story in a way that explores these extremes, readers will love it. You reap the benefit of exploring familiar themes, but in new ways that are unique to the world of the story you are telling.

So how will you implement these situational, relational archetypes in your next Heroic Journey?

Can you think of examples of any of these Hero’s Journey themes? Are there other opposing pairs you find in stories? Share in the comments below!

PRACTICE

Think about the Hero’s Journey story you’ve been planning throughout this series. (Haven’t started planning one, or want to start from the beginning? Check out the full Hero’s Journey here.)

Which of these relationships could you build into your world? What characters and setting locations would be a great fit?

For fifteen minutes, identify one of the characters or settings in your story that fulfill one of the relationships and write a scene that shows that tension:

  • Good vs. Evil
  • Haven vs. Wilderness
  • Nature vs. Machine
  • Father vs. Son
  • Sibling vs. Sibling

Post your writing in the comments section below. Then read another writer’s comment and leave them some constructive feedback!

The post 5 Essential Hero’s Journey Themes and Symbolic Archetypes That Will Thrill Your Readers appeared first on The Write Practice.

What’s the most fascinating content marketing tip you’ve uncovered from this post?

https://www.rohitbhargava.com/2020/01/ten-stories-about-non-obvious-megatrends-you-should-read.html

Earlier this week I sent the 200th edition of my weekly Non-Obvious Insights email and my book Non-Obvious Megatrends just launched on Tuesday so there is lots happening this week!

Thank you to everyone who has already bought the book and shared their review. Last night I found out with hit #1 in about fifteen categories on Amazon, #2 overall in the Business category (behind the 7 Habits of Highly Effective People) and the Top 25 of ALL books on Amazon.

In honor of launch this week, I thought I would share some fascinating stories from the week organized in terms of each of the ten megatrends from my latest book. I hope you enjoy the stories this week and if you happen to live in one of the cities where we are having launch events coming up (DCNYBostonOrange CountySeattleSF or Cincinnati) – then perhaps we might meet up in person!

Non-Obvious Megatrend #1 – Amplified Identity

There were two elements of this megatrend that came out in the news this week. The first was an interesting exploration from Psychology Today on whether the extreme social withdrawal of the Hikkomori in Japan (which I also wrote about in the chapter) may be leading to a global epidemic of isolation. Another side of this megatrend is the importance of our online selves to our overall identity, and there was a story about new survey results from Kaplan suggesting that universities are once again using social media profiles to help evaluate college applicants.

Non-Obvious Megatrend #2 – Instant Knowledge

People expect to learn everything faster and are frustrated when they can’t. This story about Captain America actor Chris Evans was a perfect example of Instant Knowledge. Evans was frustrated by the length of Wikipedia entries on political topics and so he decided to create his own site to more simply explain complex issues. While this article snarkily called it “a vanity project to save democracy,” we’ll likely see more efforts like this in the coming months. 

Non-Obvious Megatrend #3 – Ungendering

Every week there seem to be several stories about gender issues and how our culture seems to be evolving. This week was no different with a story about a new single from rapper Saucy Santana suggesting that anyone of any gender could be a “material girl.” This week Gucci also unveiled their Winter 2020 menswear fashion line – featuring a rebuke of toxic masculinity and including plenty of ungendered options.

Non-Obvious Megatrend #4 – Revivalism

It’s a good week for remakes and we’re just a week away from the new Star Trek show bringing back Patrick Stewart as Picard (which I’m insanely excited about) and the network already renewed for a second season. NBC is even talking about doing a remake of Quantum Leap

Non-Obvious Megatrend #5 – Human Mode

There are continually stories of the power of human connection and authenticity and this week I loved this story about Brazilian photographer Angélica Dass who is “on a mission to capture examples of every skin color in the world, to prove that diversity goes beyond the standard confines of white, black, red, and yellow.” You can check out her collection of images here. (HT to my friend Gautam Gulati for sharing this story.) 

Non-Obvious Megatrend #6 – Attention Wealth

Trust is hard and skepticism is high. This megatrend talks about both and so there were plenty of related stories this week that brought it to life. In one example, Instagram announced they would start hiding Photoshopped images. Another story focused on Nordstrom’s renewed efforts to create a more experiential retail experience to stand out. And my friends over the Future of Storytelling spotlighted a very cool new augmented reality experience called the Museum of the Hidden City which is worth checking out.

Non-Obvious Megatrend #7 – Purposeful Profit

The importance of brand purpose in an era of empowered consumers is the focus of this megatrend, and this week marketing publication The Drum explored this idea of the rise of the conscious consumer. In other news, Amazon was widely criticized for Jeff Bezos’ relatively small contribution to Australian bushfires and an excellent Vox article pointed to a key factor being Bezos’ reputation as one of the world’s stingiest billionaires

Non-Obvious Megatrend #8 – Data Abundance

Data stories tend to be quite black and white – there are big breaches of data or smart uses of it. This week there was a positive story of how India’s top banks are launching a system that gives consumers access to their own financial data along with the ability to share it instantly. At the same time, a new story broke about how Grindr and Tinder are selling user’s personal data.    

Non-Obvious Megatrend #9 – Protective Tech

Technology is getting smarter and more proactive about protecting us in every situation. That’s a key idea from this megatrend and it was perfectly demonstrated in the story this week of how Microsoft is trying to improve child abuse detection by opening it’s Xbox chat tool to other companies.

Non-Obvious Megatrend #10 – Flux Commerce

The central idea behind this megatrend is that the lines between what used to be different industries are starting to blur. In yet another example of this, Warner Brothers film studio announced this week that they signed a deal with Cinelytic, a machine learning startup that uses AI to predict a film’s commercial success

What’s the most helpful writing tip you’ve discovered from this post?

https://wordtothewise.com/2020/01/when-opens-hurt-reputation/

Podia has scraped the Word to the Wise blog and I’m currently receiving an ongoing drip campaign from them absolutely begging me to mention them in my blog post on cold emails.

From: Alan@podiahq.com

I really believe it can add value to marketers and entrepreneurs who are interested to get the most out of their business emails :)

Would you ever consider mentioning it in your piece on cold emails?

Let me know what you think anyway. Thanks in advance!

I get maybe a dozen of this style of email a week. It’s pretty annoying but whatever. I delete them, blog about them or, very occasionally, share them with some folks who might have a big bigger of a stick to wave at them.

I have to admit, this time I spent about 30 seconds considering adding a note onto that article. A brilliant example of cold email that should go to the spam folder is from PodiaHQ, aka podia.com. My only hesitation is that gives them what they want, and antisocial behaviour should never be encouraged. Plus, then I’d have to actually think about something else to blog about today and it’s 4:30 already. Then I realised this is exactly the thing to illustrate how opens can hurt your delivery.

Wait. What? Opens don’t hurt delivery! An open is a positive signal, isn’t it? The user opened and read the mail this is good. Except…. when a user opens an email, gets half way through it and then immediately marks it as spam.

Using opens as a metric for who to continue mailing without also having FBLs to identify which of those opens resulted in a this is spam hit, leads to an increase in mail to folks who don’t want it and/or are receiving the message in their spamfolder because they marked the sender as spam. Longer term it can lead to reputation problems.

In the consumer context opens are a way for us to tell who is reading our mail. FBL messages are a way for us to remove anyone who doesn’t like that mail. By processing FBL complaints, folks who open the mail and then complain about it are removed from future mailings. We don’t end up with a build up of ‘engaged’ users who are not engaged at all.

The obvious exception to this is being Gmail as they don’t have an ARF style FBL. But even then, if you have a decent enough reputation Gmail will show the user a “do you want to unsubscribe, too” message. We can sorta wiggle around the lack of FBL data by treating unsubscribes through the List-Unsubscribe header as spam complaints.

That’s not how it works for B2B. There are no FBLs for business mail. Many business users do have a this-is-spam button, though. That this-is-spam button ties directly into their filtering system. What you end up with is an audience that opens a message and reports it as spam. That open is now a negative signal, not a positive one.

I think our spammer friends at Podia haven’t made the connection that their advice causes delivery problems. Or, maybe they have which is why they’re using podiahq.com in their emails instead of podia.com. Ironically, they’re not putting much effort into the subject line here. A few months ago I was toying with the idea of sharing all of the stupid B2B spam I get. I collected over 2 dozen cold outreach emails just by searching for the subject line ‘Quick Question’.

The broader picture here is that we can’t just look at metrics in isolation, particularly when we’re troubleshooting delivery. Only mailing engaged users, when you’re not also getting back complaint data, means some of the folks you’re mailing aren’t users who want your mail. At best they’re getting the mail in the spam folder due to ISP metrics. At worst the spam foldering isn’t working and they end up repeatedly reporting your mail as spam.

We make assumptions about what signals to measure and what they mean. In order to correctly model what’s happening with delivery we need to question those assumptions regularly.

Get Motivated! How To Overcome Your Resistance To Making Creative Writing Submissions | Writer’s Relief

Submit To Our Review Board

Our Review Board is now open. Submit your prose, poetry, or book today!

DEADLINE: Thursday, February 20th, 2020

You’ve spent countless hours writing and revising, crossing every “t” and dotting every “i.” Your work is, without a doubt, publication-ready. So why aren’t you submitting it? Perhaps you’re afraid of rejection. Maybe you don’t have the time for all the research involved, or you’d rather be reading or writing! At Writer’s Relief, we know all the reasons why writers resist making creative writing submissions—and all the reasons why you should make those submissions anyway! If you want to get published, it’s time to get motivated, stop revising, and start submitting.

5 Reasons Writers Resist Making Submissions—And The Solutions!

Reason #1: You’re afraid your work will be tossed aside and rejected.

Solution: Change how you think about rejection letters!

Putting your work out there can feel like sharing a piece of your innermost self with every editor or literary agent you contact. But remember, rejection isn’t personal—and many times it has nothing to do with the quality of your writing!

If you’re making one submission, waiting weeks or months to hear back, then submitting to the next name on your list, it may be time to change things up. Instead, try sending your submission to multiple carefully researched markets at once! And keep sending out work on a regular schedule. With this strategy, the occasional rejection won’t sting as much, because you’ll have plenty of fish left in the sea! And you’ll also boost your odds of getting an acceptance. Remember, all writers deal with a LOT of rejection—even well-known, successful authors!

Reason #2: You’d rather be reading or writing. (Well, who wouldn’t?)

Solution: Smart time management!

Schedule time for each activity you want to accomplish. You could also use reading or writing time as a “reward” for making submissions. For example: Tell yourself that if you make five submissions, you get to write for half an hour or read a chapter of that great new book you can’t put down. Bonus: The time you spend submitting will pass more quickly, and you’ll feel more rejuvenated when you go back to making submissions!

Reason #3: You have too many WIPs and other responsibilities.

Solution: Be realistic about how many projects you can juggle!

It happens to the best of us. You get sidetracked from making submissions because of a busy week at work, running errands, children’s after-school activities, or trying to write too many projects at once. While multitasking is a great way to fuel a writer’s creativity, all writers have a limit—and if you’re trying to do too much, your submissions are sure to suffer. Take an honest look at your to-do list and rearrange your priorities to give yourself more time to focus on your submissions.

You can also delegate! Share weekly cooking and cleaning responsibilities, or join a car pool and take turns picking up the kids. You could hire a service to mow the lawn or clean the gutters. You can even delegate the busywork of making submissions. At Writer’s Relief, we handle all the time-consuming tasks: researching and pinpointing where to send (and just as important, where NOT to send) submissions, formatting, and proofreading. Submit work to our Review Board today; Writer’s Relief clients have more time and energy for writing, salsa dancing, whatever!

Reason #4: You didn’t get any acceptances the first time, so why bother sending out more work?

Solution: Adjust your expectations—getting published is a marathon, not a sprint!

Many writers ask themselves, “If I’m not getting published, what’s the point of making submissions?” We all wish each submission resulted in an acceptance,  but for almost every writer, it takes a lot more perseverance. Often, you need to cast a wide net and make a lot of submissions in order to get published. Even the best writing may need to be submitted to many literary journals or agents before it finds its perfect match—we advise our clients that on average, it takes up to 100 submissions to get one acceptance. Don’t sabotage your own writing career by giving up too soon!

Reason #5: You don’t think your work is ready to submit.

Solution: Let go of the drive to be perfect!

While it’s important to proofread and review your work and revise when necessary, many writers get held back because they want their work to be perfect before submitting it for publication. But often, a writer’s perfectionism is actually self-doubt in disguise. By and large, writers are far too critical of their own work! While reading your work, consider how you would look at it if it were written by your best friend or someone in your writing group. You may discover you’re judging your work too harshly.

Having a consistent submission schedule can help. If you have to send your completed work out by a certain date, the urge to constantly revise and rework will be outweighed by having to finish your piece before the submission deadline.

Need A Little More Motivation?

Today, practically all literary journals and agents accept submissions online—so sending your submission can be done in just a few clicks!

Where should you be clicking? On markets that have been researched and targeted to your writing style! Writer’s Relief has over twenty-five years of experience in pinpointing the best markets, kicking resistance to the curb, and helping writers boost their odds of getting published. And for some extra motivation, here are a few writers who’ve tried Writer’s Relief: See what happened!

 

Question: What’s the biggest reason why you don’t send out submissions?

Drop a site below if you’ve uncovered anything cool for authors!

https://www.socialmediaexaminer.com/facebook-google-make-retargeting-harder-how-to-prepare/

Welcome to this week’s edition of the Social Media Marketing Talk Show, a news show for marketers who want to stay on the leading edge of social media. On this week’s Social Media Marketing Talk Show, we explore how to prepare for Google’s plans to block third-party cookies and the expansion of Facebook’s Clear History […]

The post Facebook and Google Make Retargeting Harder: How to Prepare appeared first on Social Media Marketing | Social Media Examiner.

What’s the most interesting writer tip you’ve uncovered from this post?

http://feedproxy.google.com/~r/markgrow/~3/EudIIvm9HNY/

brand to survive

By Evelyn Starr, {grow} Community Member

In Mark Schaefer’s book Marketing Rebellion, he states that consumers are now in control of brands and that this is the new order of marketing.

From an industry standpoint, this is certainly an unsettling new order!

But from consumers’ point of view, nothing has changed.

The disparity between the industry’s “a-brand-is-what-we-say-it-is” perspective and consumers’ true perception of a brand comes from the industry’s misunderstanding of how brands form in the minds of consumers.

Let’s explore that today.

The changing idea of “brand”

Marketers have long thought of “brand” in the cattle-marking sense. We are marking this entity in the manner we want you to see it.

Marketers rationalized that consistent marking and repeated impressions over time would make their conception of the brand actually become the brand in consumers’ minds.

The problem is that companies were only factoring their one-way communication into consumers’ image of a brand.

How brands form today

Consumers – humans – are wired for survival.

From our earliest days we’ve had to make decisions to keep ourselves alive.

Our early decisions included whether an encountered animal was a predator or prey. We used our past experiences and those we gleaned from others to categorize animals in our minds so we knew quickly whether to flee to safety or to pursue dinner.

Today’s challenges are less about bodily threats, and more focused on managing the thousands of messages that come our way each day.

We don’t have time to consider each message anew.

Instead, we do what we have always done – we accumulate experiences with an entity to formulate an image that helps us decide quickly whether we want to give our attention to that entity or not.

We brand to survive.

A sum of experiences

This is how brands form in consumers’ minds. They are the sum of all the experiences the consumer has had with the brand.

Some of those experiences are marketing messages from the company. But many experiences occur without the company’s knowledge.

Product usage experiences at home, out-of-stock situations in store, tales of good or bad experiences with the brand from friends, experiences working for the company…these and more get stored in the folder marked for that brand in that consumer’s mind.

Coca Cola’s Brand Image in Advertising and in Reality

In Mark’s recent post about the idea of brand, he featured an 1890 Coca Cola ad where the company portrayed the brand as sophisticated, youthful and vigorous.

brand to suvive coke

By the 1950s, Coca Cola was still promoting those attributes in campaigns with the taglines “Almost everyone appreciates the best” and “Sign of good taste”.

My father worked for Coca Cola in New York City for two short stints in the late 1950s.

In June 1958 he was one of many college students Coca Cola hired for long shifts stacking bottles as they came off the line. The company paid overtime, welcome extra funds to college students.

The second stint was after he got out of the army in December 1959. The company paid overtime then too, and honored his union card meaning he got paid for the December holidays though he only worked a few days.

My father felt grateful to Coca Cola for the opportunity to earn much needed money. The jobs proved to be fun because the young people working there enjoyed being together.

My father’s brand image of Coca Cola is generous, fun and youthful from his experience working for the company. Not sophisticated though as the ads were saying.

When I was a child, Coca Cola was saying it wanted to teach the world to sing. Still a youthful and vigorous portrayal of the brand, though perhaps less sophisticated.

My parents did not keep Coca Cola in the house, however. My mother was health conscious before it was fashionable and did not want us to have the sugary drink.

My brand image of Coca Cola was that despite catchy TV commercials the product was not good for you.

As you can see, Coca Cola’s image in my mind and in my father’s mind came more from our experiences than from messages the company conveyed. We made choices about the brand and talked about it from our own perspective.

We controlled the Coca Cola brand in our lives.

Consumers Brand to Survive Every Day

According to Beverage Industry magazine, in 2018 the top 100 beverage companies accounted for 221 products in 15 different categories.

No matter which beverage category we want, we are still deciding among several brands.

And this is just a beverage choice.

We make hundreds of product and brand choices daily.

That is why we brand to survive.

We use our past experiences to shortcut the consideration process and decide quickly so we can move on with our lives.

Social media wake up call

Before the internet, we mostly kept our brand experiences to ourselves. Maybe we told a few people in our innermost circles.

Only a few souls were motivated to complain or compliment the brand wrote or called the company. Once the internet arrived, a few more emailed companies their thoughts.

Then came social media.

In the mid-2000s as Facebook, Twitter and YouTube launched, marketers discovered that not only could they advertise there, but consumers could express their feelings and share their experiences with brands there.

Suddenly consumers had the same kind of broad media platform that brands had enjoyed for years.

Social media reversed the communication flow of brand messages and turbocharged it.

Marketers felt like consumers had wrested control of their brands from them as thousands of consumer brand messages flew at them on social media, dominating conversation about their brand.

But what really happened is that they were finally privy to consumer conversations that happened in private before but now happened in public with a megaphone.

What does brand to survive mean for marketers?

Marketing isn’t going to override thousands of years of human evolution. Consumers’ branding-to-survive modus operandi is the reality that companies must face.

With social media, companies can’t feign ignorance and risk flak for disingenuous, inauthentic or inappropriate messaging, as Peloton learned recently.

The way to cope is to switch marketing’s focus from messaging to experience.

Every brand experience matters. Brands are constantly evolving in consumers’ minds. Recent experiences can loom large.

Marketers should be listening to customers via all channels available to them – social media, customer service lines, in-store, website help chats, market research – to understand their brand’s current image from the customer’s point of view.

With a benchmarked starting point, marketers need to articulate what they want the brand experience and image to be and then map a course to get there.

The course reaches beyond the marketing department into all areas of the business. Employees’ experience with the brand and how they talk about it is a significant contributor to brand image. Same for partners, vendors, anyone who comes in contact with the brand.

Even with perfect execution, you can’t control your brand. With careful execution you can influence it though and also build much goodwill that can buffer some less-than-ideal experiences.

If this effort seems daunting, remember that the humanity that causes consumers to brand also promotes understanding, forgiveness and enthusiasm.

Working toward exceptional brand experiences can be rewarding and give your brand a true competitive advantage.

Maybe it can even teach the world to sing!

Evelyn Starr is a brand strategist, writer and Founder & CEO of E. Starr Associates which specializes in marketing help for brands in adolescence, brands that have stalled after their initial success. Connect with Evelyn on LinkedIn and Twitter.

Illustration courtesy Unsplash.com

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